Terms & Conditions
Practitioner and Patient
• It is important that you provide complete information about your health at or prior to a consultation. Any failure to provide complete and honest information may result in incorrect diagnosis and/or inappropriate or ineffective treatment and we accept no responsibility for any such consequences of your failure to provide the required information.
• Should you need to cancel an appointment/ consultation within 48 hours before or fail to attend an appointment, the right is reserved by Apothecary Forager to request the appointment fee be paid in full.
• If Apothecary Forager may need to to cancel an appointment, you will be informed as soon possible. A full refund will be issued to anyone who has paid in advance or an alternative appointment will be arranged.
• Where a refund is due - payment will be issued within 7 days of notice of cancellation.
• Please inform Apothecary Forager of any infectious illnesses you may have or have been exposed to and refrain from attending any in-person appointments. This includes if you have Covid or another similarly infectious condition.
Payments
• Payment for any service or product will be through the website e-commere or upon agreement, by bank transfer on receipt of an invoice.
• Invoices for consultations, treatments, over the counter herbal medicines and prescriptions must be paid within 3 days of receipt. Failure to adhere to this timescale entitles us to cease provision of services and/or products to you.
• The use of the e-commerce is governed by own terms and conditions and we accept no responsibility for the acts or omissions of Squarespace e-commerce or for the operation of its services.
• The successful ordering through this website is completed upon full payment for any products or services- an email confirmation will be received upon successful payment. You are responsible for transfer fees and bank administration fees. Please check the amount of these fees with your bank at the point of transfer and add any transfer fees that might be incurred to Apothecary Forager by your chosen payment method.
Products/ Prescriptions
• All product orders are aimed to be dispatched within 5 working days. Bespoke medicines and prescriptions are intended to be produced and dispatched within this time frame- however they may take a little longer (up to 4 weeks). Parcels are normally dispatched using Royal Mail first class tracked or signed for to the UK.
• Please ensure to provide all the relevant information requested in our order form and to declare any possible ‘contraindicating factors such as pregnancy, breastfeeding or medications. Failure to provide any of this information will render your order ‘on hold’. If information is missing and we are unable to fulfil your order- we reserve the right to cancel the order.
• Cost of postage and packaging are based on the cost to us of packaging and posting products and will be charged in full.
• Apothecary Forager reserves the right to cancel orders or withdraw products or services should it be considered necessary to do so.
• Apothecary Forager reserves the right to refuse to supply you with any of our products or services if it is considered appropriate to take this action.
• If you are not happy with a product you have received from us for any reason, please send an email to explain the nature of the issue within 48 hours of receipt of goods to discuss its return and refund. Clearly state your product order number, date of purchase, customer name, original address and email address and product name.
• If you are attending any of our appointments, events, walks, talks or courses, using any services or products, it is mandatory to complete all details on any registration/order/ consultation form we provide and to inform us of any allergies, medications or other health issues which may impact the appropriateness of you using our services or products.
• Except where we are negligent, we accept no liability for any injury or damage sustained by your use of our services or products.
Booking T &Cs for individuals on public events
To book your place on any event/ workshop/ talk/ walk/ course offered by us, full payment is required. Unless there are severe weather warnings - events/ walks/workshops/ courses will go
ahead even if the weather is inclement. However Ruth reserves the right to cancel or reschedule the event/ walk/ talk/ workshop. All paid participants will be informed and offered either a refund or alternative date. Full refunds are possible if cancellations are made no later than 28 days before the event/ walk /talk/ workshop/ course date. 50% refunds may be organised if cancellations are between 27-15 days before the workshop date. No refund is offered if the attendee cancels 14 days or less before the event/ walk/talk/ workshop. Transfers to other events/ walks/ talks are not offered. Gift vouchers are valid for 12 months unless stated otherwise and will not be accepted beyond the expiry date unless the course date you wish to book is postponed or cancelled.
Refunds are not available for gift vouchers but they can be transferred to any course or event or to another person. Any travel, accommodation or other arrangements, made for your participation on the course are entirely made at your own risk. Attendees are advised to acquire any relevant insurances against losses due to any instance of cancellation. Event/ walk/ talk/ course cancellations are rare, however in the eventuality of a cancellation all fees paid will be refunded (unless they are preferred by the attendee to be transferred onto another event/ walk/ talk/ course). No liability can be accepted for any consequential losses incurred.
Booking T&Cs for corporate events
By providing written confirmation and agreement (e.g., via email or letter) to the specified dates and prices for events, walks, talks, or workshops, you are acknowledging and
accepting the terms and conditions outlined below.
Payments:
A retainer fee must be submitted 28 days prior to the event. For bookings made less than 28 days in advance of the event date, the remaining agreed-upon fee is required within 28 days of the event.
Cancellations by the Hirer:
In the event of a cancellation by the hirer, a 10% cancellation fee will apply for events canceled within 90 days of the scheduled date. Cancellations occurring less than 28 days before the event booking will incur a 50% fee.
Cancellations by Ruth:
Ruth reserves the right to cancel any event due to adverse weather conditions, venue issues, or sickness. In such cases, the hirer will be notified with as much advance notice as possible. Apothecary Forager shall not be held liable for any loss of time, money, or additional expenses resulting from circumstances beyond our control. If the organizer needs to cancel the event, an alternative date will be proposed.
Use of website
You must be at least 18 years old to access and use this website. By using the website and agreeing to these terms and conditions, you confirm that you are at least 18 years old. Content featured on the website is the intellectual property of Ruth Weaver. In these terms and conditions, "content" refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this website. A limited number of images used on this site were sourced through a free image website.
By continuing to use the website, you acknowledge that such content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site grants, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission.
a) For your personal, non-commercial use only, you may:
• a1) Retrieve, display, and view the content on a computer screen.
• b) Print one copy of the content for personal use.
You must not otherwise reproduce, modify, copy, distribute, or use any content for commercial purposes without the written permission of Ruth Weaver. We reserve the right to terminate or suspend your access to the website, social media accounts, or your right or ability to receive any other service or to obtain products from us. We will inform you of this as soon as practicable.
The advice on this website is for educational and informational purposes only and is not medical advice. If you intend to treat any condition with herbs, seek professional advice from a herbalist and your doctor. The advice here is focused on the medicinal and edible tradition of plants that may lack evidence from research trials but have a long history of ethnobotanical use.
Your use of any information or materials on this website is at your own risk. We are not liable for any damages resulting from your use. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
We may provide links to other websites or publications for additional information. The inclusion of these links does not imply our endorsement, and we are not responsible for the content of linked websites. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website. While Apothecary Forager endeavors to ensure the website’s security and freedom from errors, viruses, and malware, we do not provide a warranty or guarantee in that regard. Users are responsible for their own security and that of their personal details and computers. This includes the use of other websites or platforms linked on this website. Apothecary Forager is not liable for any disruption or non-availability of the website.
We reserve the right to alter, suspend, or discontinue any part of the website, including products and/or services available. These terms and conditions remain applicable to any modified version of the website unless expressly stated otherwise. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be modified by us from time to time. Revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then-current version.
PRIVACY POLICY AND COOKIES
POLICY
The utilisation of the website is also regulated by our Privacy Policy and Cookies Policy, both of which are integrated into these terms and conditions through this reference. To access the Privacy Policy and Cookies Policy, kindly click on the following: Privacy and Cookies Policies Our website employs cookies to enhance user experiences during visits. By default, your browser will accept cookies; however, you have the option to enable or disable them in your web browser. Users are advised that if they opt to disallow the utilisation and storage of cookies from the website on their computer hard drive, they should take necessary steps within their web browser's security settings to block all cookies from the website. Please note that disabling cookies may limit your access to the full range of services available on the website.
Cookies, small files saved to the user’s computer hard drive, track, save, and store information about user interactions and usage of the website. This enables the website, through its server, to provide users with a secure online experience within the site. Cookies also furnish us with insights into how the website is used, allowing us to maintain its relevance, accuracy, and freedom from errors. The information collected is not disclosed, sold, or made available to third parties. It is kept temporarily and stored securely. Additionally, we do not obtain this type of information from external parties.
The following categories of cookies are collected:
• Strictly necessary cookies – essential for the website’s operation.
• Analytical/performance cookies – permit the recognition and counting of website visitors.
• Functionality cookies – used to recognise users upon their return to the website.
• Targeting Cookies – record your website visit, the pages viewed, and the links followed.
General Terms and Conditions (summarised):
• Utilisation of your data is bound by our privacy notice.
• The lack of enforcement of any right or provision within these terms and conditions shall not be construed as a waiver of those rights.
• Should a court declare a provision invalid, the remaining provisions shall remain effective.
• These terms and conditions constitute the complete agreement, superseding any prior agreements.
• The company bears no responsibility for indirect, incidental, consequential, special, punitive, or exemplary loss or damage.
• English law governs these terms and conditions.
• The company retains the right to modify or replace the terms and conditions, and users are obligated by the revised terms.
Apothecary Forager Privacy Notice (summarised):
• This Privacy Notice pertains to individuals offering personal data for health and associated advice and services.
• The company functions as a data controller, collecting and processing personal data with explicit consent.
• Special categories of sensitive data may be processed only with explicit consent.
• The notice acknowledges the potential disclosure of confidential information in case of safeguarding concerns.
• User data and cookies are collected for the operation of the website (please refer to the distinct Terms and Conditions/Cookie policy).
• Squarespace manages payment processing, and your payment card details are not stored by Apothecary Forager. Refer to the Sqaurespace privacy policy.
• The company might share personal data with chosen third parties for research purposes or website operation.
• When sharing data with third parties, measures are taken to ensure data protection.
• Personal data may be shared with unrelated third parties based on legitimate interests.
• Information may be shared with regulators, advisers, and auditors as necessary for compliance with legal requirements.
• The company retains personal data for the required duration and ensures security measures are in place.
• You possess rights to access, rectify, erase, restrict processing, object, and request data portability.
• Consent for processing information can be withdrawn at any time.
• For privacy-related queries, contact details are available at hello@apothecaryforager.co.uk
• A complaint procedure is outlined, and complaints can be submitted to hello@apothecaryforager.co.uk
• Changes to this privacy notice will be updated on the website.
Privacy Policy
Your data usage by us is regulated by our privacy notice. Please refer to the most recent version of our privacy notice, which is integrated into these terms and conditions for comprehensive information. Failure to enforce any right or provision in these terms and conditions does not constitute a waiver of those rights. If any provision is deemed invalid or unenforceable by a court, the remaining provisions will remain in effect. These terms and conditions represent the entire agreement, superseding any prior agreements, governing our services and products. We shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary loss or damage arising from or relating to your use of our services or products. Governed by English law, we reserve the right to modify or replace these terms and conditions at any time. Your continued access to the website or use of the services after revisions are effective constitutes your agreement to be bound by the updated terms. We will strive to inform you in advance of any changes with a material impact on your use of the website or other services.
Apothecary Forager Privacy Notice:
In this Privacy Notice, “You” and “Your”; refer to each person providing personal data for advice or other services. As a data controller, we collect and process your personal data for
health-related advice and services, adhering to relevant data protection legislation. Most data will be provided by you, including contact details, processed with your explicit consent. Refusal or withdrawal of consent may hinder our ability to provide services. Processing personal data may also occur due to the legitimate interests of running our business and providing services. Information about third parties, provided by you, assumes consent, and we trust you to share this privacy notice with them. Special categories of sensitive data, such as health-related information, will only be processed with explicit consent. Safeguarding concerns may necessitate disclosing confidential information to relevant authorities without consent. Our website collects user data and cookies for operational purposes. Payment processing via Sqaurespace ensures the security of your payment card details, Please refer to Sqaurespace privacy policy.
Third-party links on our website may lead to sites not operated by Apothecary Forager. We hold no control or responsibility for the content, privacy policies, or practices of third-party sites. Sharing your data with third parties for research or operational purposes may occur, with measures taken to protect your data. Data may be shared with unrelated third parties where legitimate interest is established, prioritising fundamental rights and freedoms. Retention of your data is essential for providing comprehensive advice and services, taking reasonable measures for data security. We retain data as required by insurers, regulators, or to protect our interests. Your rights include access, rectification, erasure, data portability, and withdrawal of consent. Contact us at hello@apothecaryforager.com for privacy-related queries or complaints. Changes to this privacy notice will be updated on the website, and you are advised to review it periodically for any updates.